At Apparizy Sales Store, we stand behind our tactical gear with the same unwavering commitment we expect from the professionals who wear it. While our products are built to withstand the most demanding conditions, we understand that sometimes returns or exchanges are necessary. This policy is designed with the same precision and efficiency that defines our tactical apparel.

1. Our Return & Exchange Commitment

We offer a 15-day return window from the date of delivery for most items. Your satisfaction is our mission, and we’ll process your return with the same attention to detail we put into every stitch of our tactical gear.

Non-Returnable Items:

For hygiene and operational security reasons, the following items cannot be returned or exchanged:

  • Any item that has been worn, washed, or altered
  • Items without original tags and packaging
  • Custom or special order items
  • Items purchased during clearance sales (marked as final sale)

2. Return & Exchange Process

Follow these tactical-precise steps to initiate your return or exchange:

Step 1: Prepare Your Gear

Ensure the item is in original condition with all tags attached and packaging intact. Include the original packing slip or invoice.

Step 2: Complete the Return Form

Fill out the form below and include it with your return package:

Apparizy Return/Exchange Request Form

Order Number: _________________________

Name: _________________________

Email: _________________________

Phone: _________________________

Return or Exchange: ☐ Return ☐ Exchange

If Exchange: Item: _______________ Size: _______ Color: _______

Reason for Return: ☐ Size Issue ☐ Color Difference ☐ Product Defect ☐ Other: _______________

Additional Comments: _________________________

Step 3: Package and Ship

Securely package your return and ship to:

Apparizy Returns Department
2975 Reeves Street
Colorado Springs, CO 80901
United States

Note: We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

3. Refund Process

Once we receive and inspect your return:

  • Refund Timeline: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping charges are non-refundable

4. Exchange Process

For exchanges:

  • We’ll process your exchange within 2 business days of receiving your return
  • You’ll receive a confirmation email with your new tracking number
  • Standard shipping rates apply for the replacement item

5. Defective or Incorrect Items

If you receive a defective item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll provide a prepaid return label and expedite your replacement

Tactical Tip:

To ensure proper fit of our tactical gear, consult our sizing charts before ordering. Our customer service team at [email protected] can provide professional sizing recommendations based on your operational needs.

6. International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be processed in USD and may be subject to exchange rate fluctuations

Contact Our Tactical Support Team

For any questions about our returns policy or to check on your return status:

Email: [email protected]
Response Time: Within 24 hours (operational hours: 0600-1800 MST)

Apparizi Sales Store is committed to serving law enforcement, military personnel, and tactical enthusiasts with gear and service that meets the highest standards of performance and reliability.